Terms and Conditions

PLEASE READ OUR TERMS & CONDITIONS BEFORE PLACING AN ORDER

1. DEFINITIONS AND INTERPRETATIONS

1.1 In these terms and conditions:

Reference to “we” and “us” is a reference to fantasiawarrington.co.uk

Reference to “you” is a reference to the purchaser of the Goods from us.

“Contract” means the contract between us for the sale and purchase of the Goods which incorporates these Terms & Conditions.

“Goods” means the jewelery, watches and other items purchased by you from us.

“Terms” means these terms and conditions.

1.2 These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.

 

 

2. PRICE

2.1 The price of Goods quoted on our website includes VAT (Value Added Tax).

2.2 The cost of packaging and postage/carriage is shown separately and (in the case of special or overseas orders) will be quoted by us on request and payable separately from the price of the Goods.

2.3 All published prices are subject to change at any time without notice.

 

 

3. ORDERING GOODS ONLINE

3.1 You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.

3.2 When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.

3.3 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.

 

4. PRIVACY

If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.  We do not store our customer’s financial details.

5. PAYMENT

5.1 All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered.

5.2 Payment online will be made by credit card, debit card, on-line transfer or Paypal.

 

6. DELIVERY

6.1 We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed.

6.2 You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.

7. RETURNS

7.1 If you wish to return an item then you should email us at contact@fantasiawarrington.co.uk to notify us of the return within 7 days of receiving the goods. You should make it clear if you require an exchange, credit note or refund for the item.

7.2 Any items returned without prior notice in writing will not be accepted.

7.3 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.

7.4 We will refund the purchase price to you within 30 days of the cancellation notice but we reserve the right to charge a restocking fee and any other costs we incur in connection with the return of the Goods.

7.5 In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.

7.6 Items should be returned in their original packaging to ensure they are adequately protected in transit.

7.7 Items should be returned new, unused, and with all the  tags still attached. Returns that are damaged or soiled will not be accepted and may be sent back to the customer.

7.8Goods returned outside of the above timeframes will not accepted and will be returned to the customer.

7.9 Goods bought in any promotion can not be return. If the goods aren’t faulty, so by law you have no rights whatsoever.

 

8. WARRANTIES AND LIABILITY

8.1 We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).

8.2 We will not have any responsibility for any damage which occurs to the Goods after delivery.

8.3 If any defect in any Goods appear within 30 days of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may replace them with the same Goods (subject to availability)  or refund. Any defective Goods to be returned to us must be returned at your expense.

 

 

9. PROMOTIONAL OFFER

Promotions will usually be time limited  or they may be limited by availability.

 

 

10. CUSTOMER DEFAULT

If you:

-give us any incorrect personal information,

-fail to make any payment when it is due,

-cancel any payment,

-become insolvent,

-commit any breach of these Terms

then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.

 

 

11. FORCE MAJEURE

We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which includes, but is not limited to, extreme weather conditions, act of God, terrorism, war, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to terminate the Contract.

 

 

 

12. INTELLECTUAL PROPERTY

Where the Goods include designs or works of art, these are prepared by a designer or artist who owns the copyright in those works. You have no right to make any copies or adaptations of any such Goods.

 

 

13 DISPUTES

13.1 If there is a dispute which we cannot settle by direct negotiation it may be referred to mediation if agreed between us. In that event, the mediation will be conducted in accordance with the CEDR (Centre for Effective Dispute Resolution) mediation rules current at the date of the dispute

13.2 Any dispute between us will be finally determined by the English courts and you agree to submit to the jurisdiction of those courts.

 

 

14. GENERAL

Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies.